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Mystery Shopper


It is important for us to hear what you think of our service. We are happy to take praise when we have amazed you and big enough to take criticism when we have messed up. Over to you…

Simply search for the shop you visited by entering postcode, town or city above and then leave us a review.

As a "Thank you" we will email you a voucher for a discount off your next shop with us.















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Contact Details


Thanks for being a mystery shopper!

It is important for us to hear what you think of our service. We are happy to take praise when we have amazed you and big enough to take criticism when we have messed up. Over to you…

You are reviewing:


How did you rate the service out of 10?

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If you want to make a comment please use this box


Did you use our dry cleaning or laundry service?


Contact Details


Thank you so much for being a Snappy Snaps Mystery shopper.  If you have left contact details, we may get in touch to discuss your feedback. If appropriate, one of our Area Managers will contact you shortly. Whatever comments you have made will be added to our weekly report. We do look at all the scores and comments every Friday to try and learn lessons or celebrate success.

As a thank you for your feedback we have emailed you a voucher for a 10% discount on your next shop in-store.

Best Wishes, James Timpson
CEO, Timpson Group

Thank you for giving us your feedback. We will follow up on this as soon as possible.

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